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Presentation issue on EDGE 95 MXP

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Shannon


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MessagePosté le: Jeu 17 Mai - 14:56 (2018) Sujet du message: Presentation issue on EDGE 95 MXP Répondre en citant

Hi,


I have a customer that has an MXP EDGE 95 system and complains that he is having alot of issues with his laptops doing PC presentations. Some of his laptops work ok, others don't. He reported the following laptops as NOT working:
HP 8740w
HP 2560p
HP 2550
HP 8560p
Dell Precision M6700
HP 6730b
He had no issues with the following laptops:
Dell Latitude E6530
Dell Latitude D630
What is weird is that if he uses a 50 feet DVI to VGA cable for his problem laptops, it works! it doesn't work with the original 15 feet cable. The cable was replaced so we know its not a cable issue. The codec was also replaced at some point. The 50 feet DVI to VGA cable was a solution that Cisco came up with but the customer says it makes no sense....
Anybody have any ideas how I could get this customer off my back? I am certain it's a laptop setting or driver causing the problem but my customer just won't have it.


Any help will be apprecited.


I didn't find the right solution from the Internet. 


References:
https://supportforums.cisco.com/t5/telepresence/presentation-issue-on-edge-95-mxp/td-p/2358868
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Thank you.














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